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A Detroit landlord who has fielded a 6 a.m. call about a broken furnace already knows the gap between what a full-service property management website promises and what it actually delivers. Once something goes wrong, that gap becomes obvious fast. The industry uses the phrase "full-service" loosely. Owners often leave guessing what's included in the plan and what still lands back on their desk.
At Nelson Property Management, we built our full-service plan around a simple standard: if it can be handled without you, it should be. Here is how the process works, and exactly what our full-service plan covers for owners across metro Detroit, whether you own a single-family rental or a multifamily property.
Key Takeaways
- Full-service management covers everything between an owner's decisions and the daily work of running a rental.
- We handle marketing, screening, rent collection, maintenance, and reporting under 1 plan for residential and multifamily properties alike.
- Owners stay involved in the big decisions, like larger improvements and renewal direction, while we run the process behind them.
- Our 3 guarantees, Happiness, Results, and Leasing, back the plan so owners are not taking our promises on faith.
What Full-Service Property Management Actually Covers
Full-service property management means we handle the daily work of running your rental while you keep the decisions that shape it. We market the home, screen every applicant, collect rent, coordinate repairs, and report the numbers back to you every month.
Where the Owner Still Decides
You stay involved in bigger decisions, like larger property improvements and how a lease renewal should lean, while the daily coordination moves to us. This division keeps you informed without keeping you on call.
One Plan across Property Types
Full-service coverage extends to multifamily properties as well, including duplexes, triplexes, quadplexes, and buildings up to 6 to 8 units, alongside single-family rentals. Whether you own a rental home in Ferndale or a multi-unit building in Warren, the core services apply the same way.
Getting Your Property Rented
Filling a vacancy quickly, with the right tenant, is where the full-service plan starts working for you.
Marketing and Advertising
We market your listing with professional photos and targeted advertising designed to reach qualified renters fast. That cuts down the days a unit sits empty, which matters directly to your bottom line since an empty unit produces no income regardless of how well it is maintained.
Tenant Screening Standards
Every application that follows goes through strict screening standards, including:
- Criminal background check
- Credit history review
- Eviction history check
- Income verification
This process protects you from the late payments and property damage that come with placing the wrong tenant. Getting this step right shapes almost everything that happens for the rest of the lease.
Day-to-Day Management, Handled
Once a tenant moves in, the daily workload shifts from you to us.
Rent Collection and Disbursement
We handle monthly rent billing, follow up with late tenants, and disburse your earnings by direct deposit. You are never the one sending reminder texts or tracking down a payment.
Maintenance Coordination
Maintenance requests move through a structured process. Tenants report an issue, and we dispatch it to a qualified vendor who handles the repair.
A Single Point of Contact
Your tenant has 1 point of contact for maintenance requests and questions, backed by a 24/7 emergency maintenance hotline. The interruptions that used to land on your phone now land on ours instead, which is often the change owners notice first.
Protecting Your Investment
Full-service management also means protecting the asset itself, not just collecting the rent it produces.
Inspections and Documentation
We conduct property inspections to confirm tenants are respecting lease terms and the home is holding up as expected. Move-in documentation and our property turnover process at move-out protect both you and your tenant if a dispute ever comes up over a security deposit, since Michigan's security deposit law requires an itemized notice of damages within 30 days of move-out.
Financial Reporting and Owner Access
Every owner gets access to a portal with detailed financial reporting. You can check statements and property performance whenever you want, from wherever you are. This visibility matters most for out-of-state rental owners who need a clear, current picture of a property they cannot drive past.
Staying Legally Compliant without the Legwork
Landlord-tenant law in Michigan carries real deadlines and real consequences, and a missed step can cost you time, money, or a case in court.
Eviction Handling
If you get stuck with a problem tenant, we walk you through Michigan's summary proceedings process, from notice to resolution, while keeping you compliant at every stage.
Renewals and Regulatory Tracking
Lease renewals are tracked and initiated early so no deadline slips past you. We also stay current on Michigan and Detroit-metro landlord-tenant requirements, and we offer guidance on insurance, HOA rules, and fair housing questions to help limit your liability. This is the part of full-service management that rarely shows up in a sales pitch but matters most when something goes wrong.
Full-Service Pricing at a Glance
Knowing what a plan costs is part of knowing what it actually includes. Our full-service management fee is 10% of collected rent, with a $100 monthly minimum, so you know what to expect regardless of a property's rent level. A tenant placement fee equal to 1 month's rent applies when a new tenant is placed, and lease renewals carry a flat $330 fee. For the full package details, our pricing page breaks down what is included at each service tier.
Backed by Real Guarantees
We back this plan with 3 guarantees so you are not taking our word for it.
- Happiness Guarantee: Cancel your service agreement anytime with no penalty.
- Results Guarantee: We do not get paid until we place a qualified tenant, so the marketing, screening, and paperwork happen before you owe us anything.
- Leasing Guarantee: If a tenant does not complete at least 9 months of their lease, we find you a new one for free.
Taken together with the true cost of owning a rental in Detroit, these guarantees are built to keep the math in your favor.
FAQs
1. Does full-service management cost more than handling repairs myself?
Full-service management folds repair coordination and vendor dispatch into the plan so you are not spending evenings tracking down contractors. Most owners find the time saved outweighs handling maintenance solo, especially once a true emergency happens.
2. What decisions do I still make as the property owner?
You stay involved in decisions like larger property improvements and the direction of lease renewals. Day-to-day coordination, from tenant communication to maintenance, is handled for you.
3. Is the full-service plan different for a multifamily property?
Full-service coverage extends to multifamily properties, including duplexes, triplexes, quadplexes, and buildings with 6 to 8 units, in addition to single-family rentals. The core services — marketing, screening, rent collection, and maintenance — apply across both.
4. What happens if a tenant stops paying rent?
We follow a documented rent collection process that includes billing, late-payment follow-up, and disbursement once payment is received. If the situation escalates, we guide you through the eviction process while keeping you compliant with Michigan law.
Why Full-Service Ownership Changes How You Experience Your Rental
The real value of a full-service plan is not any single task it takes off your list. It is what changes for you once nobody expects you to have all the answers at once, from a lease question at noon to a maintenance call at midnight. That shift is what separates a full-service plan on paper from one that actually changes how it feels to own rental property in Detroit. We built ours around that difference.
Nelson Property Management manages properties across metro Detroit every day, and we know exactly where that gap tends to show up. If you’re ready to see what full-service management could look like for your property, schedule a consultation with our team today.
